10 10, 2020

Have JC Quintana speak at your event…

By |2019-11-12T14:28:17+00:00October 10th, 2020|Categories: , |Comments Off on Have JC Quintana speak at your event…

JC Quintana is a keynote speaker and corporate humorist who brings insight and heart to every event. He has been a featured speaker for public and private events of all sizes, always delighting his audiences. JC speaks about the seven most important elements required for building strong and lasting relationships (also the topic of his two books). He has performed at the Atlanta Punchline and Atlanta Improv and always brings his engaging personality into corporate events. His presentations have been described as "critically needed" and "filled with laughter" by global audiences. A corporate executive and professor of experience innovation at Rutgers University, JC brings a wealth of experience and knowledge about building genuine business relationships that will change your company.

16 08, 2019

The Power of Envisioning

By |2019-10-07T22:01:29+00:00August 16th, 2019|Categories: Leadership, Uncategorized|0 Comments

Something amazing happens in that wonderful brain of yours when you temporarily withdraw your attention from your current reality to mentally simulate a vision of the future. Some studies* have highlighted the adaptive value of envisioning as it helps us consider future needs that require change in the present; changes that may be essential to our [...]

2 03, 2018

The Customer Experience Litmus Test

By |2018-03-02T03:56:21+00:00March 2nd, 2018|Categories: Customer Experience (Cx)|0 Comments

If “experience” means, "practical contact with, and observation of, facts or events." Then Customer Experience is about, “your customer’s practical contact with, and observation of, facts or events." If “practical” means, "of, or concerned with, the actual doing or actual use of something rather than with theory and ideas." Then Customer Experience is, “my customer’s actual (not theoretical) contact with, and observation [...]

2 03, 2018

What is a customer experience “expert” exactly?

By |2018-03-02T03:55:44+00:00March 2nd, 2018|Categories: Customer Experience (Cx), Customer Strategies|0 Comments

First, a sincere disclaimer… I did not write this post with anyone in mind. Yes, I did a quick search on LinkedIn for present and past titles with the words “customer experience expert” and got 1,050 results on LinkedIn… I understand that the title is a great way for people to find you and a vehicle [...]

2 03, 2018

A Rose by Any Other Name is Still a… Cow???

By |2018-03-02T03:54:41+00:00March 2nd, 2018|Categories: Customer Experience (Cx), Customer Strategies|0 Comments

I saw an advertisement today that read "Customer Service Is Over, Customer Experience is the new champion. Make sure you're getting CX right." My first thoughts (almost immediately) were: a) Another misguided attempt to replace a concept that does not need replacing, and b) How do you get "Cx right" without service? Unfortunately, this is a [...]

2 03, 2018

Do your Customer & Employee Experience efforts lack business sense?

By |2018-03-02T03:53:29+00:00March 2nd, 2018|Categories: Customer Experience (Cx), Customer Strategies, Employees|0 Comments

Every week I read a new post about the "emergence" of employee experience (lets call it Ex) as a priority and essential element of customer experience (Cx) success. Some companies struggle to prioritize employee-focused vs customer-focused efforts, and build cultures that care about both. But dialog on this topic is beyond new or emergent. I don't [...]

23 08, 2017

TAG Marketing and Sales Leadership Societies Event

By |2017-08-10T19:55:25+00:00August 23rd, 2017|0 Comments

Are your sales & marketing teams aligned to delivered a seamless, end-to-end customer experience? At our event on August 23, you’ll learn why that must be a business priority. Speaker is JC Quintana, an expert in winning and keeping customers. Register NOW! http://bit.ly/2slB7pd

10 08, 2017

The Rise of TEBRAL: Connecting Experience, Relationship, and Loyalty

By |2018-03-02T03:50:18+00:00August 10th, 2017|Categories: Customer Strategies|0 Comments

OK, ok… I am just going to let the cat out of the bag right now… I totally made up the acronym. The fact that the title sounds like a bad sci-fi movie probably gave it away. However, it stands for a very important sentiment we need to seriously consider amidst the confusion in customer initiative [...]

About the Logo

We put a lot of thought into our logo. It represents the three relationship entities of the business ecosystem: Customers, employees, and partners. They all blend together into a unified entity we call a company. They are corporate entities brought together for a common purpose. The relationship between these corporate entities is called the corporate relationship. Now you know what we are about. Be sure to learn more about us throughout this page.

About the Concept

Everything we do (consulting, education, technology assisted digital interviews, and program development) is always about the seven foundations of business relationships. You will see them throughout this site, in our books, and in every engagement. We believe in the importance of focusing on these areas, measuring them, and making strategic and technology decisions based on their level of health at your company. We have been described as marriage counselors for companies... That is not a bad analogy.

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Phone: 470-399-3555